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Usually the photo couldn’t pass the video model’s automatic checks. The most common reasons:

• Too much skin showing — Photos taken shirtless, in swimwear or at bath time are often blocked automatically, even when they’re completely innocent.
• The face is hard to see — It’s very small, blurry, turned away, or covered by sunglasses, a hat or a mask.
• More than one person in the photo — The video works with one person facing the camera.
• Screenshots or heavily edited images — Filters, stickers or text over the face can confuse the model.

For the best result, use a clear, well-lit photo of one fully clothed person, waist-up or chest-up, looking at the camera. Then upload it again.

No. Credits for a failed video are returned automatically, so you can change the photo and try again. If it keeps failing, email us with the task ID from My videos.